Job Description

This position supports the Office Services Director and Office Managers in project oversight and client representation, involving production (non-Stage renting), corporate or WBSO client support. In many instances (primarily outside of weekday office hours when we have a roster of Managers present), the Office Services Clerk may be the sole on-site studio representative to assist clients. Working with Studio Operations management, this position serves as a liaison between clients in offices and internal WBSO maintenance or trades when a maintenance issue occurs or when client requests come in directly. In addition, this position is part of the Office Services Center, which receives and processes requests for facilities services in Planon via WBD One (Service Now) requests, email and phone.

The Daily:

On-site client service: (with and without Directors / Managers): assist with walkthroughs for upcoming production (non-stage renting) or office activity in offices. Includes instances when the clerk is the only on-lot Office Services representative and will assist clients.

In-office client service: Post memos, maps, vendor access, and other correspondence to WBSO departments; schedule Set Watch and WBSO trades for required services; arrange pest control, TV Cable services, carpet cleaning, and maintenance to elevators, bollards, gate arms, roll-up/electric doors; generate orders for maintenance response, signage and marquee adjustments, cleaning, furniture moves, shred bin requests and new keys; schedule conference rooms and request other maintenance as needed.

Coverage of OPS office: Coverage of office: answering phones (from on-lot clients and departments), providing office assistance to visitors. Perform follow-up calls to ensure timely completion of work requests. Provide administrative support to managers including filing, routing mail and processing procurement card (p card) reconciliation.

The Essentials:

· High school diploma or equivalency is required

· Valid California Driver's License required

· Customer service experience, 1 year plus, required

· Prior experience in facilities administration; entertainment/Studio experience (Warner Bros. on-lot experience a major bonus) and Call Center experience, preferred

· Knowledge of floor plan and workstation set-ups; prior use in parking access or administration software (e.g. Gateworks or similar visitor management plans) basic knowledge of working nature of pest control service, elevators, bollards, gate-arms, roll-up or electric doors and other general property maintenance items, preferred

· Strong proficiency in Word, Excel, PowerPoint, Outlook

· Enthusiasm for production and/or property management in the entertainment business

· An open mind for new information and methods of problem solving

· Strong endurance for a variable environment which can alternate between both long and busy days, and days which are relatively quiet and steady

· Ability to interact professionally and tactfully with all levels of studio personnel, including demanding clients whose issues need to be resolved promptly

· Comfort in receiving and protecting information which can be sensitive and/or confidential

· Strong follow-up skills

· A positive, optimistic, team-first presentation to both clients and WBSO colleagues