OPEIU - Local 174: Department Clerk – Costume, Warner Bros. Studio Operations, WARNER BROS. STUDIO OPERATIONS, Burbank

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Department Clerk – Costume, Warner Bros. Studio Operations

Job Title:

Department Clerk – Costume, Warner Bros. Studio Operations

Job Code:

R000097532

Job Location:

Burbank

Zip Code:

91505

Emp Type:

Full-Time

Required Education:

Finished High School

Years of Experience:

2

Travel:

None

Starting Salary:

$23.00/hr

Start Date:

9/2/2025

# of Openings:

1

Description:

Hours: 6:00am – 6:00pm (Varies)

Your New Role…

Primary duty is timely answering and vetting of new account requests, assessing certificates of insurance and securing appropriate deposits, the proper taking and recording of credit card deposits and transactions in Square and RTPro - our business software - and the proper accounting of transactions and returning of accurate deposit balances in a timely manner. Secondary duties involve customer relations – answering questions in person, via email, and over the phone - regarding costume rentals, rental returns, Cloud Check In software introduction and issues, researching invoices/payments, providing customer instruction, oversight and direction in costume areas to ensure department policies are kept. Issues and logs Hold tags, shares maintenance and accuracy of rental department filing system. Vets/makes/creates appointments, and drive on passes for department access. This position also provides back-up clerical support to other team members performing shared billing and customer relations functions.

Your Role Accountabilities…

· Timely answering and vetting of new account requests, assessing certificates of insurance and securing appropriate deposits.

· The proper taking and recording of credit card deposits and transactions in Square and RTPro - our business software - and the proper accounting of transactions and returning of accurate deposit balances in a timely manner.

· Customer relations – answering questions in person, via email, and over the phone - regarding costume rentals, rental returns, Cloud Check In software introduction and issues.

· Research invoices/payments.

· Provide customer instruction, oversight and direction in costume areas to ensure department policies are kept.

· Issues and logs Hold tags.

· Shares maintenance and accuracy of rental department filing system.

· Vets/edits/creates drive on passes for department access.

· Provides back-up clerical support to other team members performing shared billing and customer relations functions.

· Other clerical duties, as assigned.

Qualifications & Experience…

· High school diploma or equivalency is required.

· 2 or more years’ work experience must include strong accounting, banking, billing, or retail, office organization, business systems, customer service.

· Production experience helpful.

· Rental house experience a plus.

· Proficiency in MS Office – Outlook, Word and Excel required.

· Strong computer skills with ability to trouble shoot and work with various software and hardware – PC, Mac and Web interfaces.

· Rental Tracker Pro knowledge helpful.

· Detail-oriented, self-directed, takes initiative. Ability to work effectively and multi-task in an open, fast-paced, customer-facing, highly dynamic environment.

· Requires demonstrated organizational and superior customer service skills, the ability to handle high volume of phone calls, emails and in person inquiries, often simultaneously.

· Must be able to communicate effectively with clients, support vendors, and all studio and department staff and management.

· Ability to lift 25 lbs. or more.

Skills:

Attached Document:

Not Available

Date Posted:

9/2/2025