Qualified candidates, please submit your current resume with a cover letter for consideration. Submissions will be reviewed; only candidates most closely matching the requirements of the position will be contacted.

Qualifications

• High school Diploma or GED required. Some college preferred
• Minimum 2+ years of customer service/call center experience
• Minimum 1 year of healthcare/insurance experience 
• Excellent mathematical and analytical skills
• Experience in the motion picture health plan industry preferred
• Accurate typing skills of 45 wpm
• 10 key skills by touch
• Intermediate PC skills, including Windows; MS Word and MS Excel
• Clear and effective oral and written communication skills with the ability to explain and confirm understanding of complex issues
• Pleasant and professional telephone etiquette. Articulate, clear telephone voice.
• Able to handle fast-paced work and meet deadlines
• Motivated self-starter, well organized in managing time and materials
• Strong attention to detail, a high level of accuracy required
• Able to learn quickly and follow through to completion
• Good interpersonal skills, ability to interact effectively and cooperatively with callers, and co-workers at all levels of the organization
• A flexible team player with a positive, cooperative and helpful attitude who displays excellent collaboration skills
• Excellent attendance and reliability, with the ability to work overtime/extended hours as required.
• Ability to accept direction and developmental guidance from supervisor.

Responsibilities

• Answering a high volume of provider and participant referral inquiries by phone, email or CRM.
• Document issues and actions effectively and efficiently utilizing internal systems
• Make outbound calls to our participants and/or providers regarding the status of a referral
• Contact providers requesting additional information (medical records, consultation notes, progress notes and prescriptions)
• Perform other duties as assigned.